Refund Policy.
Fair to you and to us. No surprises.
Refund Policy
Last Updated: December 8, 2024
Our Commitment
At BookMorph, we want you to be completely satisfied with your translation. This policy outlines when refunds are available.
Membership Fee ($1/month)
The $1 monthly membership fee is non-refundable except:
- Technical error preventing service access
- Charged in error (duplicate payment)
7-day money-back guarantee applies to your first month.
Book Translation Fees (Pay-as-you-go)
✅ Full Refund Available
We offer full refunds within 7 days for:
-
Technical Errors:
- Output file is corrupted or won't open
- Missing images, chapters, or content from original
- Incorrect formatting (broken layout, unreadable text)
-
Service Failures:
- Translation didn't complete
- Wrong language output
- File not delivered within promised timeframe
❌ Refunds NOT Available
No refunds for:
-
Subjective Quality:
- "I don't like the translation style"
- "It doesn't sound natural"
- "AI translation not as good as human"
Why: We provide a free 1-page preview before you pay. This allows you to evaluate quality first.
-
After 7 Days:
- Refund window closes 7 days after translation delivery
-
Copyright Issues:
- If translation is removed due to copyright violation
- User's responsibility to ensure legal right to translate
How to Request a Refund
-
Email: support@bookmorph.io
-
Include:
- Order number
- Book title
- Reason for refund
- Screenshots (if technical issue)
-
Response time: 24-48 hours
-
Refund processing: 5-10 business days
Our Quality Promise
Before requesting a refund, please:
- Check our Troubleshooting Guide
- Contact support@bookmorph.io for assistance
- Many issues can be resolved quickly
Prevention is Better
To avoid disappointment:
- Always use the free preview - translate 1 page first
- Check output carefully before running full book
- Report issues immediately if translation fails
Disputes
If your refund request is denied and you disagree:
- Reply to our decision email with additional information
- We'll review within 48 hours
- Final decision at our discretion
Contact
Questions about this policy?
Email: support@bookmorph.io
This policy is designed to be fair to both our users and our business. We invest significant computing resources into each translation, so we appreciate your understanding of our "preview-first" approach.